Terms & Terms and Conditions

Qu9 (https://qu9.pro) is an international online gaming platform operated specifically for players in Bangladesh. These Terms and Conditions form a legally binding agreement between qu9 and each registered member. By accessing the platform or participating in any game, you are agreeing to all of these terms in full.

Qu9's Terms and Conditions may be updated at any time. We will notify you via email or platform notification before any changes take effect. Continued use of the platform after an update constitutes your acceptance of the revised terms.

• These Terms and Conditions apply in both English and Bengali; in the event of a conflict, the English version shall prevail.
• Qu9 reserves the right to suspend or terminate any user's account at any time.
• The platform is intended for personal, non-commercial entertainment purposes only.
• Any attempt to hack qu9's games or systems will result in immediate account termination.

To register on qu9, you must provide accurate and truthful information. Creating an account with false or incorrect details is a direct violation of these Terms and Conditions. Each individual may operate only one account.

• Opening multiple accounts from the same device, IP address, or household is prohibited.
• Keeping your account password confidential is your responsibility — do not share it with anyone.
• A copy of your national ID card or passport may be required for identity verification.
• The mobile number and email address provided at registration must be valid and active.
• Accounts may not be transferred or sold to any third party.

Qu9 takes a strict stance on protecting minors from gaming. No one under the age of 18 is permitted to open an account or play on qu9. Age verification is one of the most critical components of these Terms and Conditions.

Qu9 may request identity documents for age verification at any time. Failure to provide valid documents, or submission of forged documents, will result in permanent account closure and possible forfeiture of any remaining funds.

Deposits on qu9 can be made via Mobile Banking, Nagad, or Rocket. All transactions are processed in BDT. Deposited funds are typically credited to your qu9 account within 5–15 minutes.

• Minimum deposit amount: BDT 500
• Maximum single deposit: BDT 50,000 (may vary by payment method)
• The deposit source must be a payment method registered in your own name.
• Depositing from a third-party account is strictly prohibited.
• Using qu9 for money laundering or any unlawful purpose will result in account termination and a report being filed with the relevant authorities.
• If a deposit fails, contact support within 24 hours.

Qu9 guarantees fast, hassle-free withdrawals. In most cases, funds reach your mobile banking account within 15–30 minutes of submitting a withdrawal request. However, verification processes may extend this timeframe under certain circumstances.

• Minimum withdrawal amount: BDT 1,000
• The withdrawal method must match the deposit method used.
• Your first withdrawal may take up to 48 hours to process due to identity verification.
• Daily maximum withdrawal limits are set at qu9's discretion.
• Withdrawals may be temporarily suspended if any suspicious activity is detected.

Qu9's bonus and promotion offers are designed to make your gaming experience more enjoyable. Each bonus comes with its own terms, which you should read carefully before accepting.

Bonus abuse — such as claiming bonuses from multiple accounts belonging to the same person, providing false information to obtain bonuses, or engaging in bonus arbitrage — is a serious violation of qu9's Terms and Conditions. In such cases, all bonuses and winnings will be forfeited.

• The welcome bonus is available only once, on your first deposit.
• The wagering requirement for bonuses is typically 20–30 times the bonus amount.
• If the wagering requirement is not completed within the specified timeframe, the bonus will expire.
• Some games do not contribute to bonus wagering requirements, or contribute only partially.
• Qu9 reserves the right to modify or cancel any promotion at any time.

Qu9 has specific rules governing betting and Sports Betting that all players must follow. To ensure fair play, qu9 verifies all bet and game outcomes through third-party auditors.

• Once a bet is placed, it cannot be changed or cancelled (except in specific circumstances).
• Qu9 reserves the right to void any bet placed at incorrect odds resulting from a technical error.
• Any bet or winnings associated with evidence of match-fixing or manipulation will be forfeited.
• Odds may change during live betting due to delays — this is completely normal.
• Maximum win limits are determined by game type and bet type.

Qu9 believes gaming is a form of entertainment — not a source of income. We treat responsible gaming as a top priority within our Terms and Conditions. Gaming addiction is a serious issue, and qu9 is committed to supporting players who may be affected.

• Set your own daily or weekly deposit limits.
• Make use of the temporary break or self-exclusion options available to you.
• Play for fun — not to chase your losses.
• If something seems wrong, contact the support team immediately.

• Do not place bets with borrowed money.
• Do not play under the influence of alcohol or drugs.
• Do not place more bets in an attempt to recover money you have already lost.

Qu9 reserves the right to suspend or permanently close your account for any of the following reasons. Violations of these Terms and Conditions may result in immediate action without prior notice.

• Providing false or incomplete identity information.
• Operating multiple accounts under the same identity.
• Bonus abuse or fraudulent activity.
• Money laundering or illegal financial activity.
• Attempting to gain unauthorized access to the platform's security systems.
• If the account holder is found to be a minor.
• Prolonged inactivity (more than 12 months).

You can also request account closure at any time through our support team. Any verified balance can be withdrawn before the account is closed.

Qu9 places the highest priority on protecting your personal information. Under our Privacy Policy, your data is used solely for the purpose of delivering our services — it is never sold to third parties. To learn more, please see our Privacy Policy View page.

• Your data is protected with 256-bit SSL encryption.
• Payment details are never stored on qu9's servers.
• You may request to view, correct, or delete your personal information at any time.
• Information may be shared with authorities when required by law.

If a game is interrupted mid-session due to loss of internet connectivity, server issues, or any other technical reason, qu9 follows the policy below:

• If a game does not complete, the wagered amount is generally refunded.
• If incorrect results are displayed due to a technical error, those results will be considered void.
• If you experience repeated technical issues, contact the support team with screenshots.
• The platform may be temporarily unavailable during scheduled maintenance windows.

Qu9 reserves the right to modify these Terms and Conditions, in part or in full, at any time. For significant changes, a notification will be sent at least 7 days before the changes take effect.

• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may request account closure.
• The date of the most recent update will always be displayed at the top of this page.
• A history of all changes is kept on record and will be provided upon request.